Frequently Asked Questions
Clear answers about our research products, quality information, orders and dispatch.
What are peptides?
Peptides are short chains of amino acids joined by peptide bonds. They are widely studied in biochemical and laboratory research.
Are Peptidology products intended for human use?
No. Products labelled for research use are supplied strictly for laboratory research and are not for human or veterinary use. They are not medicines, supplements or treatments, and we cannot provide dosing or medical advice.
How can I check product quality?
Check the individual product page and batch documentation for the testing information available for that item. Batch numbers on the vial and documentation should correspond. If you need current documentation before ordering, email support@peptidology.bio.
What is a Certificate of Analysis?
A Certificate of Analysis, often called a COA, records results reported for a specific batch. Depending on the product and laboratory, it may include identity, purity or other analytical information. Always check that the batch reference matches the product supplied.
How should products be stored?
Follow the storage instructions on the product label and any batch-specific documentation. Requirements can differ between products. Keep items sealed, protected from contamination and away from unauthorised access.
Do you offer same-day dispatch?
In-stock orders placed before 2pm Monday to Friday are eligible for same-day dispatch, excluding UK bank holidays. Same-day dispatch means we aim to hand the parcel to the courier that day; it does not mean same-day delivery. Courier delivery times can vary.
How will I know when my order has been dispatched?
We will send an order update to the email address used at checkout. Where tracking is available, the tracking details will be included or sent separately.
What happens if my order arrives damaged or incorrect?
Contact support@peptidology.bio as soon as possible with your order number and clear photographs of the parcel and item. Keep all packaging while we review the issue.
Can I return an order?
Return eligibility depends on the condition of the item and the circumstances. Please review our Returns Policy and contact support@peptidology.bio before sending anything back.
Can you advise me how to use a peptide?
No. We cannot provide instructions for human or veterinary use, dosing guidance or medical advice. Our research products are supplied for laboratory use only.
Still need help?
Email support@peptidology.bio and include your order number where relevant.

